Commercial Investigations LLC

Our Team

Your Proactive
Truth Partner™


Our Mission, Vision, and Values make us a premier company to partner with.  CI employees and investigators are motivated to reach the highest goals while being held accountable for the highest possible level of service.

Our trained investigators have completed a thorough 6 month training process to become certified by the National Association of Professional Background Screeners (NAPBS), and are held accountable to a high level of accuracy and customer service.

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Michelle Pyan is the owner of Commercial Investigations LLC (CI), a licensed private investigative agency. CI is a Certified Woman-Owned Business Enterprise. As President, she is responsible for the strategic direction which assists our multi-industry client base. Michelle is an active member of The National Association of Background Screeners (NAPBS), and the Society for Human Resource Management (SHRM).
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Craig Wigand

Manager of Investigations

Craig Wigand started with Commercial Investigations LLC in August of 2011 as a Call Center Data Entry Associate. As the manager, Craig handles various duties within the organization including training associates, fingerprinting and drug test setup and verifications.  Craig received his Fair Credit Reporting Act Advanced Certification in October of 2015. Craig is also in the process of receiving his private investigators license.  Craig knows the importance of having a great team. "When everyone is working hard in their individual roles as investigators and support staff, we're able to provide our clients with the service that they've come to expect."



Yvette Austin
Lead Investigator / Trainer

Yvette Austin, a licensed private investigator, began her career as an Call Center Data Entry Associate at Commercial Investigations LLC in August of 2014. She has since become a lead investigator and trainer. Yvette was an investigative trainee and her main duties included making verification calls, and handling country criminal records.  A significant part of Yvette’s job now as a lead investigator is providing clients with exceptional customer service, as well as, training new employees in many areas of investigations.  Yvette likes that she learns something new every day. "It's never dull and is a great work atmosphere. I love Michelle as a boss and I really like my coworkers.".  Yvette has recently passed her FCRA Advanced Certification.


Courtney Caola
Compliance Specialist

Courtney Caola has been a team member at Commercial Investigations LLC since 2013. With a Bachhelor of Arts in Psychology and a Master of Arts in Forensic Psychology, Courtney has been a valuable member bringing her expertise in the field of investigative services.  Her experience as an Investigator, Victim Witness Advocate, Security Clearance Specialist with the U.S. Federal Government, and time working with the Massachusetts Parole Board has made her a valuable asset to turn to for guidance.   Courtney helps CI's clients remain educated in law changes, as well as, compliant in their industry and jurisdictions.  Courtney obtained her FCRA Advanced Certification in 2013.


Nancy Sykes
Assistant to the President/Human Resource Associate

Nancy Sykes joined the team at Commercial Investigations LLC as Assistant to the President in November 2015, and has since added Human Resources Associate to her role.  When Nancy joined CI, she brought valuable skills from many years of experience in the legal field and association management.  Background Investigations and business management have been very interesting and exciting to her, and she enjoys supporting Michelle in various capacities.  Nancy has a Bachelor of Arts degree in English from Gettysburg College, and Legal Assistant certification from George Washington University.  In addition to her daily duties at CI, Nancy is an active member of the Society for Human Resource Management (SHRM), Capital Region Human Resources Association (CRHRA), and Capital Region Recruiters' Network  (CRRN).


Patricia Reilly
Lead Investigator

Patricia Reilly joined Commercial Investigations LLC in September 2015, and has since become a Lead Investigator.  Her two years prior experience in the industry doing criminal researching has made her a valued member of the team.  Patricia has a Bachelor of Music in Voice, and just happened upon the Background Investigation business by chance.  She quickly became enamored with every aspect of investigations.  Patricia has a FCRA Advanced Certification, and Research Provider Certification, through the National Associate of Professional Background Screeners (NAPBS).  She specializes in criminal research, Cyber Investigations™, Health Care Comply Plus™, and Open Source Intelligence.



Derek Masterson
Lead Investigator


Brittany Timber


Rachael Raffile

Call Center Data Entry Associate


Shane Zelvian

Call Center Data Entry Associate




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Coming Soon

Call Center Data Entry Associate