Commercial Investigations LLC


CI Updates

Do you know where Due Diligence was hanging out last week?

He was at the 2017 NYSAMSS (New York State Association for Medical Staff Services) Conference at the Albany Marriott in NY!

He stood by while attendees competed in our Puzzle Challenge, which was a lot of fun!  The goal was to put together our small 12 piece Cursory Indicator New York™ puzzle in record time.  The top 5 quickest participants are receiving gift cards. 

Congratulations to Betty Bark, Shrishti Chakrabarti, Tammy Cozza, Silkia Carter, and Cynthia Northrup.  Your gift cards are on the way!

Sherry Kocienski
The Big Move

We made it!  We’re finally moved into our new office space and are somewhat settled.  There were a couple of bumps along the way, but because we have the best clients EVER, we’re unscathed.  Thank you all so much for your understanding and patience.  We really do appreciate you.

What a surprise when we all got the office to see that we had a welcome package (new waste basket) with our name on it with all sorts of goodies in it.  There was a beautiful personalized coffee tumbler and a myriad of gift cards given to each one of us to visit our neighbors nearby.

The workstations are all matching, complete with lockers, LED lamps, and top of the line office chairs all sharply designed with our colors!  We have more to show you, but wanted to give a peek after our first week here.

CIware 2.0 Reporting and Communication

CIware 2.0 allows for improved interactions with CI staff regarding your background investigations.  Whether it be a group of backgrounds or an individual background investigation, users can communicate directly within CIware 2.0.  As always, you can use email if it is your preferred communication tool, but this option can help you avoid switching to an email application to ask a question or follow up on something.  We are confident you will love it as much as we do!  We’re always be happy to hear from clients via phone as well.

Also, account administrators have virtually unlimited reporting options in CIware 2.0!  Our staff at Commercial Investigations see that some of the most popular reports are the Invoice Report, Turnaround Time Reports and Department Allocation Reports.

Email us at [email protected] or call 800-284-0906 with a date and time that works for you to get a customized webinar overview of CIware 2.0.  We will schedule a conversion date before the sun sets. 

CIware 2.0 - Endless Options

Commercial Investigations has been busy converting clients over to our enhanced software, CIware 2.0.  Our new software platform works on all devices, from cell phones and tablets, to MACs and PCs.  CIware 2.0 users also enjoy the improved quick and easy online password reset feature, which eliminates the need to contact a CI staff member to have your password reset! 

There are many customizable email notification options within CIware 2.0, e.g. immediate notification when derogatory information is identified and verified.  This draws your attention to adverse information sooner rather than later, so you don’t waste valuable time during the recruiting process.  Users can also be notified by email when a report is complete, or when each portion of the report is complete.  The options are endless!

Call or email us to get a customized webinar overview of CIware 2.0 and a conversion scheduled.

Background Investigations - Simplifying the Order Process

The staff at Commercial Investigations continues to amaze clients while demonstrating the many customizable features of our CIware 2.0 software platform for conducting background investigations.  It offers many customizable features, that business owners and human resource departments are raving about!

Our president, Michelle Pyan, especially likes the Applicant Quick Invite feature.  With only first name, last name, and email address, an applicant is invited to complete the online electronic consent form.  Subjects are guided through a quick and easy application process by using a computer, tablet or cell phone.  To save recruiters the hassle, invitations are automatically resent each day for 5 days if an applicant hasn’t completed their background consent form. 

If you choose, applicants can also include their employment history, education details, and reference contact information.  Since applicants enter this information themselves, many are enjoying reduced data entry errors and a significant time savings.

After we receive the information from the subject, you can either opt to have the background investigation begin immediately, or you can have it save to a draft format and be choosier as to which investigations to move forward with.

We are converting all of our clients over to CIware 2.0, one at a time. Let us get you started today - you'll find it painless and efficient, we promise!  Watch for more exciting features explained soon.

Yvonne Weis - Mugshot Monday Installment #28


We’d like to introduce you to a new member of our team, Yvonne Weis!  Yvonne celebrates her Native American Mohegan Tribe heritage by attending Pow Wows in Connecticut, and has also lived in Mississippi and New York.  Yvonne always has a funny story to share, especially about her two boys.   She is also a great cook, (cheesy chicken stuffing bake being one of her all-time favorites) and we are all in agreement that keeping up to the rigors of this job requires delicious sustenance on a regular basis.  You can find Yvonne and her family on dirt bikes and baseball diamonds.  She is always out and about stirring up fun.  Welcome aboard, Yvonne!

Mindy Weis - Mugshot Monday Installment #27

Please help us welcome Mindy Weis, who has joined
team at Commercial Investigations! 

Being super adventurous and a NASCAR enthusiast, we're worried she will undoubtedly go to a race hop into a NASCAR herself one of these days!  She is also a visually inspired cook, so she will check out her Pinterest boards and then make dinner.  Since her relatives and friends hang around her house all the time waiting to be fed, she is clearly an expert at this (and now we can’t wait until our next potluck)!  Welcome to our team, Mindy.

Why Wed - Why does CI care about certification?

Commercial Investigations LLC was granted Women-Owned Small Business (WOSB) certification through the Women's Business Enterprise National Council.  The U.S. Small Business Administration (SBA) works with federal agencies to help small businesses acquire government contracts.  This certification allows set-asides in industries where women-owned small businesses are substantially underrepresented.

Going through the rigorous review process has been exciting, keeps us running a tight ship, and gives us a leg up!
We now have three woman-owned certifications to our name!  

December 2016 Holiday Season

Commercial Investigations tries to participate in philanthropy throughout the year, including the December 2016 holiday season.  This year we divided and conquered!  Two teams of super shoppers took a couple of hours to find gifts that were needed for families being helped by Albany Community Action Partnership.  

Also, our staff teamed together to donate money for gift cards to give to the teens at Unity House.  We were so excited to be able to help two great local community organizations again this year!

Eric Dawson - Mugshot Monday Installment #26

Welcome, Eric Dawson, to Commercial Investigations!  Working on his degree in Criminal Justice, Eric also plans to study psychology.  He can play just as hard as he works while enjoying R&B and hip hop music, spending time with his little daughter, and can be found spontaneously writing up a storm.


Eric enjoys crime shows on TV, attending basketball and football games, and sleuthing his way through the week here at Commercial Investigations. We are very happy to have him on board.

Why Wed – Why does CI love philanthropy?

It's one of our values!  Our team focuses on positive community involvement through charity and corporate giving with both time and money. We hunkered down to plan this year's strategy as a team at a recent staff meeting. We do a lot during the holidays to help our neighbors in need. 

We donated food and gift cards to Hope 7 Food Pantry (, which has provided thousands with food in Troy, NY. 

We also support St. Paul's Center (, a homeless shelter in neighboring Rensselaer, NY, by buying their holiday wreaths.


Stephanie Rodriguez - Mugshot Monday Installment #25

And now we’d like to introduce another well-traveled colleague, Stephanie Rodriguez! Steph has lived in Puerto Rico and New York, and traveled back and forth numerous times. She loves to cook spicy food, speaks fluent Spanish, and probably dances a mean midnight salsa (but we don’t know that for sure). She loves spending time with her family, watching movies, exploring the local area, and taking time to see more parks than the average sleuth. You’re not imagining it if you hear Caribbean music and palm fronds brushing each other in the ocean breeze right smack in downtown Cohoes; Stephanie’s just walking by.

Why Wed - Why does CI like to support local businesses?

We appreciate small businesses and know they are a BIG deal!

On November 26, the team at Commercial Investigations participated in Small Business Saturday to support small businesses across the nation.  Shane, one of our investigator trainees, spent time at Jay Street Video Games to buy his roommate a holiday gift.  Kyra, a member of our business development team, visited Elissa Halloran Designs in Albany for some handmade cards, a  jewelry box, and other special goodies.


Michelle, our President, was working out of our Florida location and shared a sign which is VERY Florida.  Can you imagine a sidewalk sale in late November?  Well, she found some beautiful jewelry and a clever item made by a small business, “Damsel In Defense”.

Christian Huffy - Mugshot Monday Installment #24

Welcome, Christian Huffy, to Commercial Investigations!  Having received his degree in Criminal Justice, Christian had decided he’d take some time to travel to local cities, play guitar, and enjoy his music.  We were delighted when he said he’d hang his hat at CI, take a break from all that tomfoolery, and dive into some serious investigative work.  He’ll get back out there this summer and hike the Adirondack peaks with his guitar.