Meet the Team - Yvette Austin
Commercial Investigations LLC presents one of our Lead Investigators and Trainer, Yvette Austin. Yvette has been with Commercial Investigations for over three years and is a wonderful asset to our team! Yvette trains and teaches all our new hires about verifications, customer service, and phone etiquette. However, that’s not her only role. We got a chance to talk to Yvette and get the scoop on all that she does here.
What is your typical day like at Commercial Investigations?
Yvette: Most days I am doing a lot of quality control. Employees who are new must have their work looked over by a Lead Investigator before it is issued to our clients. I also handle Drug Testing. I answer client questions about Drug Testing, create new panels for our clients, and handle any issues that may arise. I enjoy educating our clients and gathering new information for them.
Have you always been a trainer?
Yvette: No, I became a Lead Investigator first. I started training others before I was officially promoted to a Trainer. I had to prove that I could educate our new hires and do well with training them.
What do you find most enjoyable about your job?
Yvette: I love the people I work with! Plus, I learn something new every day and enjoy passing that knowledge along to my colleagues. Helping others succeed is very rewarding to me!
Describe Commercial Investigations company culture.
Yvette: Team work and open communication are two things that stand out! I would also say we are serious about our work, but in a relaxed way. We tend not to stress too much as we are always willing to help each other. Our President, Michelle, is kind and caring. I think we are a reflection of that and her vision for the company.
So, you are a part of the interview process, do you enjoy doing that?
Yvette: Yes, I love interviewing.
What do you look for in a new hire?
Yvette: A positive attitude is number one! Someone who can be a team player and is determined to learn and do well is very important. I find it is most rewarding to train someone who wants to learn and is interested in what we do!