Commercial Investigations LLC


CI Updates

2018 CI Olympics

Commercial Investigations LLC participated in the inaugural CI Olympics last Thursday.  Each team battled for the CI Olympic Cup and bragging rights.  Split into two teams, Dazed and Confused faced off against Straight Outta Latham in intense games of badminton, can jam, corn hole, kickball, and an egg & spoon relay race!  When it was all said and done, Straight Outta Latham took the win by 30 points!  Win or lose, we all enjoyed the day in the sun.

Sherry Kocienski
Tammy Cousins - Mugshot Monday

We are pleased to introduce Tammy Cousins, one of our Investigator Trainees. Tammy has been with Commercial Investigations LLC for eight months. Tammy enjoys learning new things. Most recently she has started woodworking and playing guitar. If she could, Tammy would teach world history, which she says is the ‘ultimate background investigation’.

Tammy finds working at Commercial Investigations to be interesting, intellectually stimulating, humbling, and inspiring. Her favorite part of CI is working along side her co-workers who she says are smart, talented, and also very interesting. Thanks for being a great team member, Tammy!

Sherry Kocienski
Meet the Team - Yvette Austin

Commercial Investigations LLC presents one of our Lead Investigators and Trainer, Yvette Austin.  Yvette has been with Commercial Investigations for over three years and is a wonderful asset to our team!  Yvette trains and teaches all our new hires about verifications, customer service, and phone etiquette. However, that’s not her only role.  We got a chance to talk to Yvette and get the scoop on all that she does here.


What is your typical day like at Commercial Investigations?

Yvette: Most days I am doing a lot of quality control.  Employees who are new must have their work looked over by a Lead Investigator before it is issued to our clients.  I also handle Drug Testing. I answer client questions about Drug Testing, create new panels for our clients, and handle any issues that may arise.  I enjoy educating our clients and gathering new information for them.

Have you always been a trainer?

Yvette: No, I became a Lead Investigator first.  I started training others before I was officially promoted to a Trainer.  I had to prove that I could educate our new hires and do well with training them.

What do you find most enjoyable about your job?

Yvette: I love the people I work with!  Plus, I learn something new every day and enjoy passing that knowledge along to my colleagues.  Helping others succeed is very rewarding to me!

Describe Commercial Investigations company culture.

Yvette: Team work and open communication are two things that stand out!  I would also say we are serious about our work, but in a relaxed way.  We tend not to stress too much as we are always willing to help each other.  Our President, Michelle, is kind and caring. I think we are a reflection of that and her vision for the company.

So, you are a part of the interview process, do you enjoy doing that?

Yvette: Yes, I love interviewing.

What do you look for in a new hire?

Yvette: A positive attitude is number one!  Someone who can be a team player and is determined to learn and do well is very important.  I find it is most rewarding to train someone who wants to learn and is interested in what we do!

Sherry Kocienski
This is National Volunteer Week!
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During National Volunteer Week we would like to thank all the volunteers who assist organizations with achieving their goals!  Also, we extend a big thank you to all of our non profit clients who have partnered with us to do background investigations on their volunteers.  We appreciate you! 

Sherry Kocienski
This Just In:  The Number One Reason Employers Conduct Background Investigations is Public Safety 

A full 89 percent of employers stated they conduct background investigations to protect employees, customers, and others.  Improving the quality of hires was the second most popular reason, protecting company reputation was third, and law/regulation requirements fourth. 

More from the survey conducted on behalf of the National Association of Background Screeners is coming when the full results of the recent survey are released.  Stay tuned!

Background Investigations
Mugshot Monday - Rachael Raffile

This week we are happy to introduce you to Rachael Raffile.  Rachael has been with CI for about one year now.  She says she loves working here because the job is rewarding, fun and she feels appreciated.

When she's not here inspiring us with her upbeat personally and stellar performance, she can be found spending time with her two dogs.  She says her dog Marley is so funny.  He makes her hold his paw and won’t stop until her arm gets tired.  Rachael’s favorite time of year is fall because she loves the crisp air and all of the apple and pumpkin flavored goodies.  Her biggest fear in life is her boyfriend’s erratic driving.  So it’s a good thing that Marley makes her hold his hand in the car!  

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At Commercial Investigations LLC, Rachael helps with writing articles for the CI Times and is also on our social committee.  She is looking forward to growing her career here can't wait to see what the future holds!

Kayla Bancroft - Mugshot Monday

Kayla has been with Commercial Investigations for about seven months.  In her time here so far, she has enjoyed being able to apply her degree, especially while working on criminal inquiries.  Kayla is an outdoor enthusiast that enjoys playing basketball and kayaking at her family’s lake house. 

Kayla is looking forward to a lot of personal and professional growth in 2018, and says the best way to start her day is eating some kale and getting in a good workout.  She is very fond of the team environment CI provides.  We’re glad to have you on our team, Kayla!

Davin and CI Join Forces
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Davin Healthcare Solutions, Inc. and Commercial Investigations LLC have joined forces to help protect our vulnerable population.

An increasing number of clinical facilities are required by accrediting agencies to conduct background investigations on all individuals who provide services and patient care within the healthcare setting.  This includes students entering hospitals and healthcare organizations for clinical rotations.

The end result is providing a fully integrated platform to take place of the painstaking process of managing the many elements of credentialing and background investigations.

Sherry Kocienski
Mugshot Monday

Luy was born in Poughkeepsie NY, but his family is from Vietnam.  He has spent time in Vietnam growing up and said it has given him a great appreciation for life.  He is thankful for his parents and his younger brother and says the motto he lives by is, “Live every day like it’s your last.  Every day is an opportunity, not a guarantee.”  Luy enjoys going to electric dance music festivals, and if he could get into any hobby it would be making inspirational videos to motivate others and encourage positivity.  We’re so glad you’re with us Luy!

Mugshot Monday

Recently Commercial Investigations has been expanding our team, so we’d like to welcome Joshua Landy!

Josh says the best way to start his morning is waking up to his alarm, giving his dog Mulan some love, and eating cereal while watching ESPN (Cinnamon Toast Crunch is his favorite).  Josh is determined to be a successful working man who can provide for his family.  He also aspires to win every football fantasy league, EVER.  Eating sweet potato pie with vanilla ice cream and homemade macaroni and cheese are two good reasons why Thanksgiving is his favorite holiday.  Also enjoyable during the holiday season is picking on his younger relatives, and Black Friday shopping.  Josh says the best advice he has ever received is, “Surround yourself with successful people if you want to be successful.”  Although, he still hasn’t grown out of leaving his room a mess.

Welcome Joshua!

2017 Bowl For Kids’ Sake

We are so proud to have taken part again this year in Big Brothers Big Sisters Bowl For Kids’ Sake on Friday, May 5th.  Our team had a great time while raising money for an important cause!  Take a look at the video of Derek jusssssst missing a spare (he didn’t look too bothered by it). 

Sherry Kocienski
Do you know where Due Diligence was hanging out last week?

He was at the 2017 NYSAMSS (New York State Association for Medical Staff Services) Conference at the Albany Marriott in NY!

He stood by while attendees competed in our Puzzle Challenge, which was a lot of fun!  The goal was to put together our small 12 piece Cursory Indicator New York™ puzzle in record time.  The top 5 quickest participants are receiving gift cards. 

Congratulations to Betty Bark, Shrishti Chakrabarti, Tammy Cozza, Silkia Carter, and Cynthia Northrup.  Your gift cards are on the way!

Sherry Kocienski
The Big Move

We made it!  We’re finally moved into our new office space and are somewhat settled.  There were a couple of bumps along the way, but because we have the best clients EVER, we’re unscathed.  Thank you all so much for your understanding and patience.  We really do appreciate you.

What a surprise when we all got the office to see that we had a welcome package (new waste basket) with our name on it with all sorts of goodies in it.  There was a beautiful personalized coffee tumbler and a myriad of gift cards given to each one of us to visit our neighbors nearby.

The workstations are all matching, complete with lockers, LED lamps, and top of the line office chairs all sharply designed with our colors!  We have more to show you, but wanted to give a peek after our first week here.

CIware 2.0 Reporting and Communication

CIware 2.0 allows for improved interactions with CI staff regarding your background investigations.  Whether it be a group of backgrounds or an individual background investigation, users can communicate directly within CIware 2.0.  As always, you can use email if it is your preferred communication tool, but this option can help you avoid switching to an email application to ask a question or follow up on something.  We are confident you will love it as much as we do!  We’re always be happy to hear from clients via phone as well.

Also, account administrators have virtually unlimited reporting options in CIware 2.0!  Our staff at Commercial Investigations see that some of the most popular reports are the Invoice Report, Turnaround Time Reports and Department Allocation Reports.

Email us at [email protected]om or call 800-284-0906 with a date and time that works for you to get a customized webinar overview of CIware 2.0.  We will schedule a conversion date before the sun sets. 

CIware 2.0 - Endless Options

Commercial Investigations has been busy converting clients over to our enhanced software, CIware 2.0.  Our new software platform works on all devices, from cell phones and tablets, to MACs and PCs.  CIware 2.0 users also enjoy the improved quick and easy online password reset feature, which eliminates the need to contact a CI staff member to have your password reset! 

There are many customizable email notification options within CIware 2.0, e.g. immediate notification when derogatory information is identified and verified.  This draws your attention to adverse information sooner rather than later, so you don’t waste valuable time during the recruiting process.  Users can also be notified by email when a report is complete, or when each portion of the report is complete.  The options are endless!

Call or email us to get a customized webinar overview of CIware 2.0 and a conversion scheduled.

Background Investigations - Simplifying the Order Process

The staff at Commercial Investigations continues to amaze clients while demonstrating the many customizable features of our CIware 2.0 software platform for conducting background investigations.  It offers many customizable features, that business owners and human resource departments are raving about!

Our president, Michelle Pyan, especially likes the Applicant Quick Invite feature.  With only first name, last name, and email address, an applicant is invited to complete the online electronic consent form.  Subjects are guided through a quick and easy application process by using a computer, tablet or cell phone.  To save recruiters the hassle, invitations are automatically resent each day for 5 days if an applicant hasn’t completed their background consent form. 

If you choose, applicants can also include their employment history, education details, and reference contact information.  Since applicants enter this information themselves, many are enjoying reduced data entry errors and a significant time savings.

After we receive the information from the subject, you can either opt to have the background investigation begin immediately, or you can have it save to a draft format and be choosier as to which investigations to move forward with.

We are converting all of our clients over to CIware 2.0, one at a time. Let us get you started today - you'll find it painless and efficient, we promise!  Watch for more exciting features explained soon.

Yvonne Weis - Mugshot Monday Installment #28


We’d like to introduce you to a new member of our team, Yvonne Weis!  Yvonne celebrates her Native American Mohegan Tribe heritage by attending Pow Wows in Connecticut, and has also lived in Mississippi and New York.  Yvonne always has a funny story to share, especially about her two boys.   She is also a great cook, (cheesy chicken stuffing bake being one of her all-time favorites) and we are all in agreement that keeping up to the rigors of this job requires delicious sustenance on a regular basis.  You can find Yvonne and her family on dirt bikes and baseball diamonds.  She is always out and about stirring up fun.  Welcome aboard, Yvonne!