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COMMERCIAL INVESTIGATIONS LLC
MYSTERY CUSTOMER (a.k.a. Customer Intelligence) services provide business owners and managers with a valuable
tool for improving their operations. Business owners and managers may also choose to use MYSTERY CUSTOMER
services to evaluate their competitors.
CI’s MYSTERY CUSTOMER service allows business owners and managers to:
Benefits obtained through the use of MYSTERY CUSTOMER services include:
Clients of CI’s MYSTERY CUSTOMER services can choose covert audio, photography and/or videography surveillance.
Customizable intelligence reports and one-time or continuous monitoring of their operations and/or the operations of
their competitors are available.
Types of issues that can be assessed in a customer service/etiquette evaluation are:
Industries that typically utilize MYSTERY CUSTOMER services include the retail, hospitality and airline industries.
However, any business where customer contact, service and security are integral to its success is an appropriate
MYSTERY CUSTOMER client.
Take a proactive approach to enhancing your organization’s operations by contacting CI to discuss the development of a
MYSTERY CUSTOMER program.
tool for improving their operations. Business owners and managers may also choose to use MYSTERY CUSTOMER
services to evaluate their competitors.
CI’s MYSTERY CUSTOMER service allows business owners and managers to:
- Look at their operations from their customers’ perspective;
- Verify customer complaints;
- Obtain independent opinions and assessments; and
- Know how their employees perform and act when owner/management is not present.
Benefits obtained through the use of MYSTERY CUSTOMER services include:
- Assessment of customer service;
- Identification of areas that require improvement, such as physical layout and/or security; and
- Establishment of measures to improve deficiencies.
Clients of CI’s MYSTERY CUSTOMER services can choose covert audio, photography and/or videography surveillance.
Customizable intelligence reports and one-time or continuous monitoring of their operations and/or the operations of
their competitors are available.
Types of issues that can be assessed in a customer service/etiquette evaluation are:
- Communication;
- Manner;
- Attitude; and
- Helpfulness.
Industries that typically utilize MYSTERY CUSTOMER services include the retail, hospitality and airline industries.
However, any business where customer contact, service and security are integral to its success is an appropriate
MYSTERY CUSTOMER client.
Take a proactive approach to enhancing your organization’s operations by contacting CI to discuss the development of a
MYSTERY CUSTOMER program.
News Release
FOR IMMEDIATE RELEASE
FOR IMMEDIATE RELEASE
Contact:
Michelle Pyan, Commercial Investigations LLC President
518-271-7546
michellepyan@commercialinvestigationsllc.com
Michelle Pyan, Commercial Investigations LLC President
518-271-7546
michellepyan@commercialinvestigationsllc.com
| MYSTERY CUSTOMER |
and affordable employment BACKGROUND INVESTIGATIONS. CI provides accurate, timely, cost effective and
fully compliant reports supported by high standards of customer service. CI also offers consulting services to
assist organizations with reviewing and auditing their BACKGROUND INVESTIGATIONS processes for compliance,
effectiveness and efficiency. CI provides the PROACTIVE TRUTHTM regarding applicants, thereby reducing
turnover and limiting exposure to civil liability.
fully compliant reports supported by high standards of customer service. CI also offers consulting services to
assist organizations with reviewing and auditing their BACKGROUND INVESTIGATIONS processes for compliance,
effectiveness and efficiency. CI provides the PROACTIVE TRUTHTM regarding applicants, thereby reducing
turnover and limiting exposure to civil liability.
DATE: SEPTEMBER 2004